Important: New DNS Requirements for Some Cloud Customers

In most cases Cloud customers configure their outgoing SMTP configuration to send email from within their own domains, using their own mail servers. For these customers, emails can continue to be sent from your domain without any additional configuration.

Customers can, however, elect to use the default SMTP host provided by BP Logix. In this configuration, Process Director uses SMTP.com to send outbound email. If you wish to use your own domain's email addresses, rather than a bplogix.com email address, you must create additional DNS records in your domain to add SPF and DKIM records before you can send mail from the system using your domains email addresses. 

A new topic has been added to the documentation for the Installation Settings > Properties page concerning new DNS settings required to use the default BP Logix SMTP servers to send outgoing emails using FROM email addresses that do not use the bplogix.com domain.